Skip to main content

View our open positions in Europe here

friendly female customer service representative motioning for passengers to board a plane
Search Jobs

Air Concierge Shift Supervisor

Signature Flight Support LLC

Las Vegas, Nevada

Las Vegas

Overview

  • Job Type: Full time
  • Job Level: Standard
  • Business: Signature Flight Support

Customer Service Representatives (CSRs) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly, and courteous manner.

Success Profile

What makes a successful Air Concierge Shift Supervisor?
See if you have what it takes.

  • Multi-tasker
  • Flexible
  • Problem-solver
  • Outgoing
  • Quick-thinker
  • Communicator

Our Culture

  • smiling latina customer service representative wearing a reflective vest

    Dedicated to Development

    Start your course towards a career that will build you into an aviation operations professional.

  • male customer service representative helping a passenger get checked in

    We’ve Got Your Back

    Whether you’re interested in pursuing training to learn new skills or need support for difficult decisions, our Signature leaders will help make it happen.

  • smiling black female customer representative in uniform

    Guided by Our Values

    We invest in our people and consistently exceed customer expectations in a safe, sustainable, and transparent work environment.

Owning Your Career

Starting as a Customer Service Representative, you’ll have the opportunity to expand your knowledge and propel yourself to new responsibilities in aviation.

  • Customer Service Representative
  • Customer Service Supervisor
  • Location
    Manager
  • Area/Regional Leader
headshot of Nancy R.

I’ve been supported by my leadership team which has led me to be a better team player and become the site trainer for new Customer Service Representative employees.

Nancy R. Customer Service Representative

Our Benefits

Benefits may differ by country.*

  • Health
    Insurance

    Receive comprehensive medical benefits upon hire.*

  • Paid
    Time Off

    Balance your professional and personal life with paid time off.

  • Retirement
    Savings Plan

    Invest in your retirement and get a company-matched contribution.*

  • Tuition
    Reimbursement

    Available for most team members pursuing undergrad or graduate degrees.

  • Training &
    Development

    Put your career on the fast track with our Emerging Leaders Program (ELP) and professional development seminars.

  • Personal
    Aid

    Live to the fullest with our Employee Assistance Program (EAP) and other special benefits.

More Details About Our Benefits

Signature Stories

Picture your career in Customer Service at Signature.

Air Concierge Shift Supervisor

Job ID 4242 Date Posted 08/23/2022 Location Las Vegas, Nevada Airport Las Vegas Company Signature Flight Support LLC Job Type Full time Job Level Standard
Apply Now
Job Description

SUMMARY 

Leads and directs activities of Air Concierge employees engaged in the meeting and greeting all incoming general aviation aircraft, marshaling out all departing general aviation aircraft, and providing needed services to passengers and crew members.  May perform the same or similar functions as those assigned to the workgroup.


JOB DESCRIPTION

•    Monitor the performance of Air Concierge employees to ensure compliance with Company policies and procedures related to customer service standards, ramp, safety, and security procedures.
•    Provide training and assistance to Air Concierge employees.
•    Marshal incoming and departing general aviation aircraft in accordance with Company standards.
•    Identify crewmembers, passengers, visitors, and vendors in accordance with the Company’s security procedures.
•    Communicate with customers via telephone, fax, face-to-face, e-mail, ConciAir system, or Unicom/air-to-ground radio.
•    Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper.
•    Resolve customer requests, questions, and concerns regarding the Company’s services or products.
•    Transport customers by vehicle to and from the airport terminal and local hotels as needed.
•    Escort crew and passengers to and from aircraft.
•    Assist customers with loading and unloading baggage as needed.
•    Assist with taking fuel orders, catering and ground transportation as needed.
•    Assist crew or passengers with directions or recommendations for food, lodging, etc.
•    Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets.
•    Perform Signature Gold Cap Service if requested by the customer.
•    Contact customers by verbal or written communications thanking them for using Signature Flight Support.
•    Assist Line Service Technicians and Customer Service Representatives as needed.
•    Perform other duties as assigned.


ESSENTIAL JOB FUNCTIONS

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise.  Must have the ability to:

•    Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
•    Occasionally lift and/or move up to 50 pounds.
•    Read, write, and fluently speak and understand the English language.
•    Communicate clearly with peers and internal and external customers.
•    Read and interpret documents such as safety rules and procedure manuals.
•    Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area, and volume.
•    Write routine reports and correspondence.
•    Drive vehicles in areas congested with aircraft, moving and stationary vehicles, and equipment requiring the ability to identify and distinguish colors, and judge distances and spatial relationships.
•    Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
•    Handle and prioritize multiple projects concurrently.
•    Wear uniform and insignia as prescribed by the Company.
•    Report to work in a regular and timely basis. 


Job Responsibilities

SUMMARY 

Leads and directs activities of Air Concierge employees engaged in the meeting and greeting all incoming general aviation aircraft, marshaling out all departing general aviation aircraft, and providing needed services to passengers and crew members.  May perform the same or similar functions as those assigned to the workgroup.


JOB DESCRIPTION

•    Monitor the performance of Air Concierge employees to ensure compliance with Company policies and procedures related to customer service standards, ramp, safety, and security procedures.
•    Provide training and assistance to Air Concierge employees.
•    Marshal incoming and departing general aviation aircraft in accordance with Company standards.
•    Identify crewmembers, passengers, visitors, and vendors in accordance with the Company’s security procedures.
•    Communicate with customers via telephone, fax, face-to-face, e-mail, ConciAir system, or Unicom/air-to-ground radio.
•    Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper.
•    Resolve customer requests, questions, and concerns regarding the Company’s services or products.
•    Transport customers by vehicle to and from the airport terminal and local hotels as needed.
•    Escort crew and passengers to and from aircraft.
•    Assist customers with loading and unloading baggage as needed.
•    Assist with taking fuel orders, catering and ground transportation as needed.
•    Assist crew or passengers with directions or recommendations for food, lodging, etc.
•    Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets.
•    Perform Signature Gold Cap Service if requested by the customer.
•    Contact customers by verbal or written communications thanking them for using Signature Flight Support.
•    Assist Line Service Technicians and Customer Service Representatives as needed.
•    Perform other duties as assigned.


ESSENTIAL JOB FUNCTIONS

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise.  Must have the ability to:

•    Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
•    Occasionally lift and/or move up to 50 pounds.
•    Read, write, and fluently speak and understand the English language.
•    Communicate clearly with peers and internal and external customers.
•    Read and interpret documents such as safety rules and procedure manuals.
•    Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area, and volume.
•    Write routine reports and correspondence.
•    Drive vehicles in areas congested with aircraft, moving and stationary vehicles, and equipment requiring the ability to identify and distinguish colors, and judge distances and spatial relationships.
•    Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
•    Handle and prioritize multiple projects concurrently.
•    Wear uniform and insignia as prescribed by the Company.
•    Report to work in a regular and timely basis.


Job Qualifications

JOB REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. 

High school diploma or general education degree (GED).   Must possess strong interpersonal, oral, and written communication skills.  Must possess a valid state driver’s license.  Previous customer service experience preferred.   

Apply Now
  • Our Benefits We’re here to help support you, your family, and your future. Explore how Signature Aviation's benefits can work for you. Learn More

Sign Up for Job Alerts

Don't see what you're looking for? Sign up and we'll notify you when roles become available.

We accept files under 2MB with the following extensions: doc, pdf, docx

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from Signature Aviation.

Returning Users