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Ground Control Dispatcher

Job ID 5525 Date Posted 11/17/2022 Location Norfolk, Virginia Airport Norfolk Company Signature Flight Support LLC Job Type Full time Job Level Standard
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Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

    A Dispatcher has primary responsibility for the coordination of all services and communication of tasks to the line team, and the real-time system management. Dispatch is primary for air to ground communication, as well as ground to ground personnel communication with aircraft. Other duties include logging each requested service, change service status, provide answers to questions by retrieving information, and supervising the operation's flow of services by prioritizing services. Promotes and sells the Company's services and products to aircraft passengers and crew. Handles and coordinates customer service requests in a professional and courteous manner to ensure the best possible service.

    JOB DESCRIPTION

    • Scheduling and dispatching fuelers and LSTs, to appropriate request according to the order of request or the customers immediate needs
    • Relaying information to team members such as information pertaining aircraft
    • Using telephones, two-way radios, or text messages to contact customers, LSTs or emergency personnel
    • Communicate with supervisors or customers to resolve problems, requests for services
    • Record customers requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.
    • Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures
    • Communicate with customers via telephone, fax, face to face, e-mail, Concierge Air System, Unicom/air to ground radio
    • Monitor all arrivals and departures flights activities
    • Perform other duties as assigned

    Job Responsibilities
      • Have all monitors displaying SIGOps, FIDs, FlightAware and SIGnet
      • Dispatch Fuel / Service directly to assigned team member
      • Call out Arrival / Departure to assigned Marshaller
      • Call out aircraft POL 30 mins prior
      • Communicate with aircraft on the air for all flight needs
      • Coordinate with Customer Service Concierge on the valeting of customer vehicles for arrivals and departures.
      • Assist with CSR duties, as able
      • Responsible for opening and printing landing cards
      • Responsible for answering radio (AIRINC) for all inbound and outbound
      • Track completion times for services entered on SIGnet through status updates
      • Monitor services over 15 minutes past ordered time “Red Line” on SIGOps and alert appropriate staffing for status update
      • Monitor latest logistics reports (NetJets), ensuring reservations are updated in SIGnet for arrivals and departures
      • Periodic review of email, when possible
      • Build/Update Daily Flights Schedule
      • All service requests entered in real-time into SIGnet

      Job Qualifications

      High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills.  

      An Equal Opportunity Employer including Disability/Vet

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      • Our Benefits We’re here to help support you, your family, and your future. Explore how Signature Aviation's benefits can work for you. Learn More

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