Skip to main content

View our open positions in Europe here

friendly female customer service representative motioning for passengers to board a plane
Search Jobs

Customer Service Concierge

Signature Flight Support LLC

Trenton, New Jersey

Trenton

Overview

  • Job Type: Full time
  • Job Level: Standard
  • Business: Signature Flight Support

Customer Service Representatives (CSRs) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly, and courteous manner.

Success Profile

What makes a successful Customer Service Concierge?
See if you have what it takes.

  • Multi-tasker
  • Flexible
  • Problem-solver
  • Outgoing
  • Quick-thinker
  • Communicator

Our Culture

  • smiling latina customer service representative wearing a reflective vest

    Dedicated to Development

    Start your course towards a career that will build you into an aviation operations professional.

  • male customer service representative helping a passenger get checked in

    We’ve Got Your Back

    Whether you’re interested in pursuing training to learn new skills or need support for difficult decisions, our Signature leaders will help make it happen.

  • smiling black female customer representative in uniform

    Guided by Our Values

    We invest in our people and consistently exceed customer expectations in a safe, sustainable, and transparent work environment.

Owning Your Career

Starting as a Customer Service Representative, you’ll have the opportunity to expand your knowledge and propel yourself to new responsibilities in aviation.

  • Customer Service Representative
  • Customer Service Supervisor
  • Location
    Manager
  • Area/Regional Leader
headshot of Nancy R.

I’ve been supported by my leadership team which has led me to be a better team player and become the site trainer for new Customer Service Representative employees.

Nancy R. Customer Service Representative

Our Benefits

Benefits may differ by country.*

  • Health
    Insurance

    Receive comprehensive medical benefits upon hire.*

  • Paid
    Time Off

    Balance your professional and personal life with paid time off.

  • Retirement
    Savings Plan

    Invest in your retirement and get a company-matched contribution.*

  • Tuition
    Reimbursement

    Available for most team members pursuing undergrad or graduate degrees.

  • Training &
    Development

    Put your career on the fast track with our Emerging Leaders Program (ELP) and professional development seminars.

  • Personal
    Aid

    Live to the fullest with our Employee Assistance Program (EAP) and other special benefits.

More Details About Our Benefits

Signature Stories

Picture your career in Customer Service at Signature.

Customer Service Concierge

Job ID 4528 Date Posted 09/09/2022 Location Trenton, New Jersey Airport Trenton Company Signature Flight Support LLC Job Type Full time Job Level Standard
Apply Now
Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement 
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures. Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:

  • Work as part of a team to provide everyone with a friendly welcome to Signature
    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties
  • Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services.
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as need
    Job Responsibilities
    • Resolve customer requests, questions and concerns regarding the Company’s services or products
    • Transport customers by vehicle to and from airport terminal and local hotels as needed
    • Experience driving vehicles with both manual and automatic transmission
    • Assist customers with loading and unloading baggage as needed
    • Assist crew or passengers with directions or recommendations for food, lodging, etc.
    • Contact customers by verbal or written communications thanking them for using Signature Flight Support
    • Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris
    • Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures
    • Identify crew members, passengers, visitors, and business partners in accordance with the Company’s security procedures
    • Assist Customer Service Representatives as needed
    • Perform other duties as assigned

    Job Qualifications
    • High School diploma or GED
    • Prior hospitality and/or customer service experience preferred
    • Strong interpersonal, oral and written communication skills 
    • Must possess a valid state driver’s license

    An Equal Opportunity Employer including Disability/Vet

Apply Now
  • Our Benefits We’re here to help support you, your family, and your future. Explore how Signature Aviation's benefits can work for you. Learn More

Sign Up for Job Alerts

Don't see what you're looking for? Sign up and we'll notify you when roles become available.

We accept files under 2MB with the following extensions: doc, pdf, docx

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from Signature Aviation.

Returning Users