Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement 
• Training and Development
• Employee Assistance Program (EAP) & Perks

Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures. Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:

• Work as part of a team to provide everyone with a friendly welcome to Signature
  Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties
• Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services.
• Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner
• Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
• Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors
• Replenish complementary beverages/supplies, as outlined in the facility appearance standard
• Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as need
  Job Responsibilities
  
  • Resolve customer requests, questions and concerns regarding the Company’s services or products
  • Transport customers by vehicle to and from airport terminal and local hotels as needed
  • Experience driving vehicles with both manual and automatic transmission
  • Assist customers with loading and unloading baggage as needed
  • Assist crew or passengers with directions or recommendations for food, lodging, etc.
  • Contact customers by verbal or written communications thanking them for using Signature Flight Support
  • Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris
  • Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures
  • Identify crew members, passengers, visitors, and business partners in accordance with the Company’s security procedures
  • Assist Customer Service Representatives as needed
  • Perform other duties as assigned
  
  Job Qualifications
  
  • High School diploma or GED
  • Prior hospitality and/or customer service experience preferred
  • Strong interpersonal, oral and written communication skills 
  • Must possess a valid state driver’s license

  An Equal Opportunity Employer including Disability/Vet