Customer Service Manager - SFO
Signature Flight Support LLCSan Francisco, California
San Francisco Int'l AirportOverview
- Job Type: Full time
- Job Level: Standard
- Business:
Customer Service Representatives (CSRs) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly, and courteous manner.
Success Profile
What makes a successful Customer Service Manager - SFO?
See if you have what it takes.
- Multi-tasker
- Flexible
- Problem-solver
- Outgoing
- Quick-thinker
- Communicator
Our Culture
Dedicated to Development
Start your course towards a career that will build you into an aviation operations professional.
We’ve Got Your Back
Whether you’re interested in pursuing training to learn new skills or need support for difficult decisions, our Signature leaders will help make it happen.
Guided by Our Values
We invest in our people and consistently exceed customer expectations in a safe, sustainable, and transparent work environment.
Owning Your Career
Starting as a Customer Service Representative, you’ll have the opportunity to expand your knowledge and propel yourself to new responsibilities in aviation.
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Customer Service Representative
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Customer Service Supervisor
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Location
Manager -
Area/Regional Leader
Our Benefits
Benefits may differ by country.*
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Health
InsuranceReceive comprehensive medical benefits upon hire.*
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Paid
Time OffBalance your professional and personal life with paid time off.
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Retirement
Savings PlanInvest in your retirement and get a company-matched contribution.*
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Tuition
ReimbursementAvailable for most team members pursuing undergrad or graduate degrees.
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Training &
DevelopmentPut your career on the fast track with our Emerging Leaders Program (ELP) and professional development seminars.
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Personal
AidLive to the fullest with our Employee Assistance Program (EAP) and other special benefits.
Customer Service Manager - SFO
Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.
Customer Service Managers lead customer service teams engaged in handling service requests and problem resolution for customers, crew, and passengers of general aviation aircraft.
Job Responsibilities
Essential Duties and Responsibilities:
- Directly supervise and coordinate the activities of the Customer Service Representatives engaged in providing a variety of service requests and problem resolution.
- Recommend resolution to customer problems and/or complaints.
- Meet, greet and assist customers with hotel reservations, ground transportation, catering and other services for arriving and departing aircraft.
- Monitor performance of Customer Service Representatives to ensure technical accuracy, demeanor and adherence to Company policies and procedures.
- Perform personnel actions such as interviewing, hiring, scheduling, training, appraising performance, rewarding and disciplining employees; addresses complaints and resolves problems.
- Processing sales transactions, fuel tickets, meter sheets.
- Update vehicle inventory and Total FBO to reflect daily activity
- Coordinate service requests with other departments.
- Review, audit, oversee, and compile work statistics for accounting and reporting purposes
Supervisor Responsibilities:
- Manage Customer Service Representatives
Job Qualifications
Minimum Education and/or Experience:
- Bachelor’s degree or equivalent experience
- Four years or more years of related experience
Additional knowledge and skills:
- General knowledge of business management, marketing, accounting and computer applications. Excellent communication, interpersonal and organizational skills.
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Must possess a valid state driver’s license.
- Regularly stand and walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
- Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
- Occasionally may lift and/or move up to 40 pounds.
- Read, write, and fluently speak and understand the English language.
- Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Write routine reports, business correspondence and procedure manuals.
- Effectively communicate with other managers, subordinates, clients, customers and the general public.
- Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, travel. The pay range for this position is $ 80,000 / $105,000 yearly.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
About Us
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
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Our Benefits We’re here to help support you, your family, and your future. Explore how Signature Aviation's benefits can work for you.